I was speaking at a local leadership forum recently and was asked the question above. As in so many questions, there's both the specified issue and then there's the implied question and all the issues that it contains. The questioner further clarified his issue for me (paraphrased as I recall it) "I interview people, they sound good, resume and references are all positive, the atmospherics and social skills feel right. It starts out OK and then after 6 or so months their attitude and performance goes south. Do you have any thoughts on how I can better do this, so I don't keep missing this?"
I didn't get into how often this occurs. If it bothers a leader enough to raise it publicly then it's an itch that needs some attention. I told him that he wanted to ensure he was asking questions of sufficient depth that gave he and his team the information to make an informed hiring decision. The task is made difficult by all the "interview help" the web makes available to prospective candidates. A sampling includes:
"31 Most Common Interview Questions and Answers"
"Top 10 Interview Questions (And How to Answer Them)
"50 Most Common Interview Questions"
"How To Ace The 50 Most Common Interview Questions"
...to list just a few.
So here are three questions I have found in my experiences as; an assignment officer; job interviewer (and interviewee) and executive coach that get below the candidate's surface ambiance and provide a window into seeing if someone is "self aware or self absorbed" as one of my great officers once said.
Hiring isn't little league, it's worth the time you'll take and if you don't take the time to do it right, you will get to do it over again.
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